JanSeva
Citizen app and office dashboard for MLA, MP and Nagar Parishad offices
What it does
- Citizens register a grievance, request an appointment or ask about a scheme from their phone, in Marathi
- The office sees every request on one dashboard, assigns it to a department and tracks it to closure
- Automatic WhatsApp updates to the citizen at every stage
- Event, birthday and outreach tools for the office team
- Separate versions for an MLA or MP office and for a Nagar Parishad
What an MLA office deals with every day
Hundreds of calls and visits: a road not repaired, a water connection, a name missing from a ration card, a request to attend a function. Most are noted on paper or in a WhatsApp group and many are forgotten.
JanSeva gives the office one place for all of it. Every request has an owner, a department and a status. The citizen gets a message when it moves. The MLA sees which departments are slow and which wards raise the most complaints.
Citizen side
- Simple Marathi app that opens from a link, no app store download
- Login by mobile number with OTP
- Raise a complaint with a photo and location
- Request an appointment, attend an event, ask about a government scheme
- See the status of everything they raised
Office side
- Dashboard with new, in-progress and closed requests
- Assign to departments (PWD, water supply, revenue, police and more) and set follow-up dates
- Ward-wise and department-wise reports
- Broadcast lists for events and announcements, with consent records
Nagar Parishad variant
The same system with citizen services for a municipal council: complaints by ward, tax and certificate queries, and a public notice board.
See JanSeva with your own data
We set up a demo with your office names, wards or departments, free, and walk you through it on a call or in person.